Returns

Returns & refunds summary based on the official Neura policy. For the full step‑by‑step process, consult the official policy page.

Before you return

• Contact support before sending products back.
• Refunds apply to unopened and undamaged bottles (with limited exceptions).
• Refund requests must be made within 90 days of the order date.
• Return shipping costs are not covered.

Contact & return address

Email: [email protected]
Phone: +1 251 501 2766 (Mon–Fri, 9–5pm EST)
Return address: Neura, 285 Northeast Ave. Tallmadge, OH 44278

The official policy notes refunds are processed after unopened bottles are received; it may take 5–10 business days to appear depending on your bank or card provider.